From the first question to the follow-up

Customer messaging

Embed chat on a website or add a customer chat screen to Flutter. Verified customers can access history within their authorized scope.

• Text messages and conversation history
• New attachments are limited to JPEG, PNG and WebP images. Access to legacy files depends on the client and permissions.

Team workspace

Follow waiting, active and closed conversations. Authorized agents can claim, transfer, close and reopen conversations.

• Internal team conversations
• Permissioned access to customer profiles and history
• Administrators can assign inquiries to eligible agents

Organization management

Set up staff, roles, channels and reception permissions. Business data and permissions are scoped to each organization.

• Connect multiple websites and app channels
• Inspect and revoke device sessions you are authorized to manage

Mobile support

Use the Android or iOS staff app to view inquiries, reply, transfer and manage conversations. Background notifications depend on FCM or APNs setup, device permissions and OS delivery.